Politique de confidentialité
Last updated: October 21, 2026
OrtoKrok ("we", "us", "our") operates this online store. This Privacy Policy explains how we collect, use and disclose your personal information when you visit or make a purchase from our store, or otherwise communicate with us. OrtoKrok is the controller of your personal information.
Personal information we collect or process
- Contact details: name, address, billing address, shipping address, phone number and email address.
- Financial information: payment confirmation and transaction details. Card numbers are processed by our payment providers, not stored by us.
- Account information: username, password and preferences, if you create an account.
- Transaction information: items you view, add to cart, purchase, return or exchange.
- Communications: information you include in messages to customer support.
- Device information: browser, network connection, IP address and other identifiers.
- Usage information: how and when you interact with the store.
Personal information sources
We collect information directly from you, automatically through cookies and similar technologies, and from service providers and partners who help us run the store.
How we use your personal information
- To provide products and services: process payments, fulfill and ship orders, handle returns and exchanges, and manage your account.
- For marketing and advertising: send promotional emails and texts if you have subscribed, and show you relevant ads.
- For security and fraud prevention.
- To communicate with you and provide customer support.
- To comply with legal obligations and enforce our terms.
How we disclose personal information
We may share your information with Shopify and with vendors who perform services on our behalf, such as payment processing, fulfillment and shipping, analytics, customer support, cloud storage and marketing. We may also disclose information to comply with the law, in connection with a business transaction such as a merger, or with your consent.
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information about your access to and use of the store. Information you submit is transmitted to and shared with Shopify. Learn more in the Shopify Consumer Privacy Policy.
Cookies
We use cookies to power the store, remember your cart and preferences, and understand how you use the site. You can manage cookies in your browser settings, though some features may not work without them.
Third-party websites and links
Our store may link to third-party websites. We are not responsible for their privacy or security practices.
Children's data
The store is not intended for children, and we do not knowingly collect personal information from children under 16. Parents or guardians who believe we have collected a child's information can contact us to request deletion.
Security and retention
No security measures are perfect, and we cannot guarantee absolute security. We keep personal information for as long as needed to provide our services, comply with the law, resolve disputes and enforce our agreements.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete or port your personal information, to opt out of the sale or sharing of personal information or targeted advertising, to restrict or object to processing, and to withdraw consent. We honor Global Privacy Control signals as an opt-out where required by law. You can unsubscribe from marketing emails at any time using the link in our emails. We will not discriminate against you for exercising your rights.
To exercise your rights, contact us using the details below. We may need to verify your identity before responding. You may use an authorized agent to make a request on your behalf.
Complaints
If you have concerns about how we process your information, contact us first. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
International transfers
We may transfer, store and process your personal information outside the country you live in. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date.
Contact
For questions about our privacy practices or to exercise your rights, email hello@ortokrok.co or call +1 (636) 224-6333.