Shipping policy
Last updated: October 21, 2026
Where we ship
We offer domestic and international shipping. We ship to any country where a valid address can be located and delivered to. Please provide as much detail as possible in your address at checkout.
Processing time
Due to high demand, order processing can take up to 48 hours to complete. Orders are not processed or shipped on weekends or holidays.
Delivery time
The current estimated shipping time for most orders is 6 to 8 days. Delivery times are estimates and can be affected by carrier delays, customs and peak seasons.
Shipping rates
Shipping costs are calculated and shown at checkout before you pay. Promotions such as free shipping, when available, are applied automatically at checkout.
Order tracking
Once your order ships, you will receive a Shipment Confirmation email with your tracking information. You can also check your order status on our Track Order page.
Phone number
Adding a phone number to your order is optional, but we recommend it. Our logistics team may use it to contact you if there is a problem delivering your order.
Address formatting
- UK addresses: enter the shire as the "City" and the township as the "Address line 2".
- Australian addresses: enter the LGA (Local Government Area) as the "City" and the town, village or city as the "Address line 2".
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties and taxes, which are the responsibility of the recipient.
Lost or damaged packages
If your tracking shows delivered but you have not received your package, or your order arrives damaged, contact us within 7 days of the delivery date and we will help resolve it.
OrtoKrok Customer Care
Email: hello@ortokrok.co
Phone: +1 (636) 224-6333
Hours: Monday to Friday, 8:00 AM to 9:00 PM EST