Política de reembolso
Last updated: October 21, 2026
45-Day Money Back Guarantee
We want you to love your OrtoKrok shoes. As part of our Money Back Guarantee, we accept returns of our OrtoKrok items within 45 days of delivery.
Eligibility
- Items must be returned in their original packaging.
- Free or promotional items are not eligible for a refund.
- We cannot offer our money-back guarantee on items discounted with a coupon code.
- Orders that are already in transit cannot be canceled. A refund can only be issued once the item has been returned and inspected.
How to start a return
- Email us at hello@ortokrok.co or use our Contact Us page.
- Include your order number and the email address used at checkout.
- You will receive a confirmation email with return shipping instructions.
Items sent back without first requesting a return will not be accepted.
Return shipping
The customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Exchanges
Need a different size or color? Contact us with your order number and the item you would like instead, and we will help you arrange an exchange.
Refunds
Once your return is received and inspected, we will email you to confirm we have received it, and again to let you know whether your refund has been approved or rejected. If approved, a credit will automatically be applied to your original method of payment within 10 business days. Your bank or card issuer may need a few extra days to post the refund.
Damaged or wrong items
If your item arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo, and we will make it right.
OrtoKrok Customer Care
Email: hello@ortokrok.co
Phone: +1 (636) 224-6333
Hours: Monday to Friday, 8:00 AM to 9:00 PM EST